Support
Answers to what people ask most. If yours is not here, write to us and a person replies, usually within two working days.
Getting started
What do I need?
An iPhone with iOS 18 or later. Ask your garage needs an iPhone that supports Apple Intelligence.
How do I add my car?
Open the Garage tab and add your car with a photo, or without one. On a real iPhone, Runs Great lifts the car out of the photo’s background. Type the VIN if you have it, and the app fills in make, model and year.
Can I bring my history from another app?
Yes. Export a CSV from your old app or spreadsheet, open the vehicle, tap the ••• button, then Import from CSV. Runs Great shows how many rows it will import and which ones it skips, and why, before anything is saved.
Mileage and reminders
Why is my odometer marked “Estimated”?
Between your readings, Runs Great estimates the mileage from how much you usually drive. Log a reading and the estimate is replaced by the real number. The weekly odometer reminder in Settings helps keep it close.
A reminder never showed up
Check that notifications for Runs Great are on in Settings › Notifications. Then open the reminder and check its starting point: the date and mileage when the service was last done.
Can it open odometer entry when I get in the car?
Yes, with a Shortcuts automation. In Runs Great, open Settings and follow the CarPlay steps. Once set up, odometer entry opens each time your iPhone connects to CarPlay.
Your data
Where is my data stored?
On your iPhone, in the app’s own storage. There is no Runs Great account and no Runs Great server. Your iPhone backup (iCloud or computer) includes it.
How do I export everything?
Settings › Export all data. You get a zip with CSV files for every vehicle, record, reading and reminder, plus your photos. Export is free and stays free.
How do I give my car’s history to the buyer?
Open the vehicle, tap the ••• button, then Hand over to buyer. Send the file any way you like. The buyer opens it in Runs Great and gets the car with its full history, on the free version too.
How do I delete my data?
Delete a vehicle from its ••• menu, or delete the app to remove everything from the iPhone. Nothing is kept anywhere else by us.
Pro and purchases
I bought Pro and it is not unlocked
Open Settings in Runs Great and tap Restore purchases. Make sure you are signed in with the same Apple Account you used to buy.
How do I cancel a monthly or yearly plan?
On your iPhone, open Settings › your name › Subscriptions › Runs Great Pro, then Cancel subscription. Pro stays on until the end of the month or year you paid for.
Can I get a refund?
Apple handles payments and refunds. Request one at reportaproblem.apple.com.
Where do I download it?
Runs Great is coming to the App Store. This page will link to it the day it is live.